FAQ

We Have The Answers

We strive to bring to you the coolest Apple Watch bracelets on the market, at the most accessible price. You may wonder, how can we manage this? Our attractive prices refer back to our direct business with suppliers and factories, allowing to reflect the price advantage we get from our suppliers onto you.

Shipping

Our company is based in Switzerland but we ship internationally.

Each order will take 2 to 3 business days to be processed.

Depending on the country to which the products are shipped, shipping time might vary. Please find below the different delivery times for some of them:

Switzerland 6 - 8 Business Days

France 8 - 11 Business Days

Spain 8 - 11 Business Days

Germany 8 - 11 Business Days

United States 8 - 11 Business Days

Rest of the World 15 - 30 Business Days

For orders under 50€, the shipping fee is at a fixed rate displayed at checkout.

For orders over 50€, the shipping is free of charge.

For further details, please refer to the "Shipping " policy found in the footer under "Customer Service".

Orders

After your payment is verified, it takes between 2 and 3 days to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am CET will not be processed until the next business day. If you order after 9 am CET on a Friday, your order will likely be processed on the following Monday.

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please contact us to verify your order status and we will ask for further detail to ensure your order is being taken of.

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The amount for the duties and taxes fee may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.NightNight cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

For further details, please refer to the "Shipping "policy found in the footer under "Customer Service".

Returns

If you receive a damaged good, please contact us immediately, before the 30 day deadline (after receiving the product), in order to process your refund or exchange request.

 This process can take up to 30 days taking into consideration the shipping return and shipping of the new product.

For further details, please refer to the "Refund" policy found in the footer under "Customer Service".

Product

You can change the currency to find your currency price by clicking on the small flag at the bottom right of your screen and by selecting your country / currency.

For further details, please refer to the description underneath each product on their respective product page.

We are ensuring that all your orders are shipped as fast as possible and that they get to you smoothly. It can happen that depending on the country restrictions on COVID-19, some orders may take more time to arrive.

Our STAINLESS STEEL, WOVEN PATTERNS, LOOPHOLE, DURABLE SILICONE, BREATHABLE NYLON collections are all water resistants.

We recommend not going in water or having drops of water on the DELICATE LEATHER Collection

On each product page, you will find the list of watches that are compatible with the selected bracelet.

You can find all informations related to features, dimensions, band material, clasp type, compatibility etc... directly on the product page.

It is very easy to find us.

On instagram : @strapitude or https://www.instagram.com/strapitude/

On facebook : https://www.facebook.com/strapitude/

We accept Credit card, Paypal and Apple Pay payments.

If you wish to pay by wire transfert, please contact us at : support@strapitude.com

You can chat with us directly on the messenger chat icon at the bottom left of your screen