COVID-19 is a worldwide pandemic that has sadly affected thousands of lives around the world. This is a serious threat for all of us personally and professionally. This pandemic has impacted many businesses on many different level. For the e-commerce world, the biggest impact is on delivery times and here is why:
Due to the current situation, carriers are using planes, that are meant for passengers, for parcels. However, since very few planes actually fly and get to different countries due to the decrease of travel and increase in borders restrictions, not thousands but millions of packages are delayed and just sitting there waiting to get to their destination.
We understand how frustrated it is to wait indefinitely for your order and trust us when we say that it is as upsetting for you than it is for us. But rest assured, your package is in transit and will get to you. If anything happens or anything change occurs, we will contact you and will do the necessary steps to refund your order.
We apologize for the inconvenience and we hope you will remain safe during these hard times.
Thank you for your understanding.